So you’ve gotten your email list going. Now what to do? Email your customers and fans, of course! But eventually you may run out of things to say, especially if you’ve been at it a while. But if you plan ahead you’ll no doubt have an endless supply of interesting things to send to your fans. read full post >>

When it came to the business world, most of the talk in 2011 was all about how doomed we all were. Every week there were stories of how the economy was down and nobody was hiring and how much work it would take to get things back to normal. read full post >>

As the holiday shopping season wraps up and you get ready for the New Year, you're going to encounter certain questions from harried and panicked customers. Everyone will be worried about the status of their order, and it's your job to keep them from going off the deep end! Let’s take a look at some common last minute questions you'll get and what to do about them. read full post >>

You may have spent all your time building up your website for the holidays, but you may have neglected one part of it – your customer service! Your store can have all the best products in the world but if people have problems ordering and can’t reach you, you’re toast. To help you improve customer service, follow these five tips. read full post >>

I don't know if you've heard, but there are some... unscrupulous people on the Internet. For every honest, hardworking entrepreneur slaving away at their computer, there are a hundred scammers trying to rip customers off the best they can. read full post >>